Privacy Policy

PsychRx LLC, operating as a service of Balance Point Medical Corp ("PsychRx," "we," "us"), provides mental health care coordination and telehealth services in Southwest Florida. This Privacy Policy explains how we collect, use, and protect your information when you use our website, patient portal, provider portal, and related services.

We may collect the following types of information:

• Personal information — name, date of birth, email, phone number, address, and emergency contact details.
• Health information — insurance details, clinical history, appointment records, messages with your care team, and treatment-related data you provide through our platform.
• Account information — login credentials and portal activity related to your PsychRx account.
• Technical information — device type, browser, IP address, and usage data collected through standard website analytics to improve our services.

We use your information to:

• Schedule and manage appointments with licensed providers
• Verify insurance coverage and process billing
• Facilitate secure messaging between patients and providers
• Send appointment reminders, care updates, and service notifications
• Comply with legal, regulatory, and clinical requirements

PsychRx is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. We implement administrative, technical, and physical safeguards designed to protect PHI, including encrypted data transmission, access controls, and business associate agreements with vendors who handle health information on our behalf.

You have the right to access, request amendments to, and obtain an accounting of disclosures of your PHI as permitted by law. To exercise these rights, contact us using the information below.

By providing your mobile phone number and opting in to PsychRx communications, you consent to receive SMS messages related to appointment scheduling, reminders, care coordination, and account notifications. Message frequency varies. Message and data rates may apply.

Opt out: Reply STOP to any PsychRx text message to unsubscribe from SMS communications. Reply HELP for assistance. Opting out of SMS may limit our ability to send time-sensitive appointment reminders.

We do not sell your personal or health information. We may share information with your treating providers, insurance payers (for billing), and service providers who assist in operating our platform under appropriate confidentiality agreements. We may also disclose information when required by law.

We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

For privacy questions, HIPAA requests, or to update your communication preferences, contact:

PsychRx LLC / Balance Point Medical Corp
Fort Myers, Florida
Email: patrick@psychrx.com
Phone: 1-833-PSYCHRX